Customer Relationship Management (CRM) is a strategic process that helps land more new customers and increase the value of current customers, all by improving your customer relationships. And It’s a type of software system that helps businesses automate storage and organize customer data. CRM helps you understand your customers, clients, and your own team so you could discover the right potential and high-value customers by their personality
What you will learn:
- Understanding the importance of analyzing CRM and gain CRM Data in business
- Understanding the CRM Process and types of CRM Data
- Understanding how to grouping CRM Data to make CRM Database
- Understanding how to map the CRM Database to analyze CRM
- Understanding how to Interpret the analysis result
- Understanding how to discover customer personalization to find high-value customer
- How to craft a good visual presenting from CRM data insights
What will you get?
- Full practical insights and knowledge from the Expert
- Live Q&A session
- Speaker's presentation material
- E-certificate
This class is highly recommended for:
- Business Data Professionals
- Marketing and data professionals
- People who are interested in these roles:
- Business analyst
- Data Analyst
- CRM Specialist
- CRM analyst
