CXO Forum:CRE Index Performance for 18 Industries in Hong Kong
APCSC and HKUST researchers have jointly developed the HK CRE Index covering 18 industries’ customer satisfaction, loyalty, and NPS performance. The upcoming CXO Forum will focus on the top line results of the respective key players in the following 18 industries: Attractions, Bank, Bus, E-Commerce, Cafe & Fast Food Restaurant, Broadband, PayTV, Credit Card, Package Delivery, Shopping Mall, Food Delivery, Mobile Telecom, Insurance (Life & None Life), Railway, Supermarket & Pharmacy, Stock Trading industries performance benchmarking reports.
We would like to invite you to participate in the upcoming CXO Forum to share, exchange, and learn the latest development and best practices from cross industry leaders.
Theme: CRE Index Performance for 18 Industries in Hong Kong
Date & Time: 25 March 2022, 2:30pm – 3:45pm
Venue: Online on Zoom
--------------------------------------------------------------------------
Speakers, Moderators & Panelists:
Jason Chu, Chairman, APCSC, CRE Index Consortium, Int’l CRE Awards Panel of Judge
Topic: HK CRE Index Performance Ranking for 18 Industries in Hong Kong*
Alfie Halit, Head of Key Account, Customer Service, DHL Express SIngapore
Winning Firm of 2021 International CRE Awards - Outstanding Achievement
Topic: Brick Walling Customers During COVID19
Other speakers and panelists will be confirmed soon
Interactive CXO Forum Discussion, Survey & Dialog:
Panel Discussion Topics: -
· What companies are effective in attracting and engaging customers during the pandemic era?
· Learnings from Best practice companies and their strategies applied that enable business success
· Challenges faced whilst driving a customer centric & digital transformation leadership in 2022
Researchers in Hong Kong University of Science and Technology (HKUST) and APCSC have jointly developed the HK Customer Relationship Excellence Index (HKCREI) Research Consortium Program with big-data platform to evaluate the customer relationship, satisfaction, NPS, and loyalty of companies in Hong Kong and to increase the added value, productivity and competitiveness through the Hong Kong Innovation and Technology Fund (ITF) Research Program. Update on research findings will be presented.
Please RSVP your participation via enquiry@apcsc.com.
We look forward to seeing you!
